Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at hello@dadcooler.com

Customization

Yes! Upload a photo with your order and the face will be cut from the background, applied to your chosen design and printed on the stubby holder. 


 

A clearly focused, front facing head and shoulders shot is ideal. Good lighting also helps. Ideally no other objects or faces should encroach on the main subject's face. If you require something different to the normal head and shoulders shot, please specify in the notes. Likewise if you supply a photo with more than one person, please indicate whether the other person(s) should be included on the design. 


 

Around 10 business days.

Unfortunately, we can’t provide a proof of your order because our designers have to personally set up your image and cut out your Dad's face. However, if there are any issues, we’ll send you an email requesting a new image!  

Shipping

Courier Shipping: Normally between 3 to 5 business days (the whole country is experiencing shipping disruptions due to COVID19 so please allow extra time)

Please remember that this is a custom product so shipping will occur after design and production, not from the day you order.

Yes! All orders are sent via courier and tracking details will be provided.

No. Due to the custom nature of the product we cannot offer refunds and your order is final. Time delays in production or shipping do not constitute grounds for refund regardless of your intended event or target date.